Shopping Guideline

Frequently asked question. How to order. Etc.

Thank you for shopping with us!
To ensure smooth ordering process, please note following order conditions:

✓   Order and Payment must be made before 17:00 one day (H-1) prior to the delivery date.

   Same-day delivery is only available through Whatsapp Order 

   Delivery is available everyday 10:00 – 18:00. Please note that we have limited slot for the delivery.

   Some of our products need pre-confirmation on availability. Please ask us before the order.

 

Have some questions? Please check our frequently asked question list below. Or feel free to contact us at anytime!

You can always refer to our website as an online catalog. To order, simply send us a lovely message through our Whatsapp. Click here to text us on Whatsapp.

Please note that order must be made 24 hrs before the delivery.

Due to the product’s fragility, we limit the delivery areas to Jakarta, Kota Tangerang & Tangerang Selatan.

 

Our delivery is available from 10:00-18:00 daily.
You can request delivery time; however, please be noted that the exact arrival time cannot be guaranteed. Please kindly consider Jakarta’s heavy traffic :”)

We do not own a personal courier yet. For whole cake delivery, we will send your cake with Lalamove City Car, Borzo City Car, or GoCar. In a car ride, the cake could at least last an hour with an AC turned on, after arrival, please store them immediately in the refrigerator (not the freezer). 

 

And for the MINITANA Series, motorcycle delivery is definitely an option! PS: You can send it to Bandung, Semarang, Yogyakarta, Surabaya and Bali for this one.

We would like to ensure you and your loved ones are receiving our products in the best quality. Whole cake and MINITANA Series have a shelf life of 4 days in chilled condition. 

 

 

Pro Tips: You can keep your cake up to 4 weeks in your freezer. Please keep it in an airtight container.

At TANA Bakes, we put our utmost care into our service and products and our customers. For any inquiry, suggestion or complains, feel free to chat us by WhatsApp or send email to tanabakes.id@gmail.com. Thank you for shopping with us!

Normally we accept orders at the latest 24 hours before the delivery. However, sometimes we have some available slots to manage the last-minute order. So feel free to ask about our availability!

Nope, we don’t – taste over looks.

It’s a possibility; your cake, your rule. But we do not recommend doing so (for shipping our whole cake). Especially if you’re planning to pick it up with GoSend or Grab Express, since the ‘turbulence’ during shipment will possibly screw up your cake decoration.

 

However, for the MINITANA Series, motorcycle delivery is definitely an option! PS: You can send it to Bandung, Semarang, Yogyakarta, Surabaya and Bali for this one.

Nope. We do paperless as much as we can. Please let us know if you need an e-invoice issued it will be sent to your email or WhatsApp.

Cancellation and flavour changes may be done 4 days prior pickup date.  Cancellation within 2 days before H-day, may be subjected 20% of the charge of the total. 

 

Once payment and order have been finalized meaning agreeing to all terms and conditions applied.

Please note that once product has been placed for shipment, no refund and no exchange is allowed.

 

Due to the sensitive nature of our cake series, please note that the quality of the cake might be affected by the surrounding temperature. In case of a defect in product, please send photos of the products as proof  and please contact our customer service within 24 hours upon receipt.

Behind TANA Bakes

Little treat after a noteworthy achievement, definitely a time for cake. A good cake will lighten up your tension even on a bad day. Whether it’s a ‘me-time’ or ‘we-time’ – the team here at TANA Bakes is more than happy to deliver you the much-needed endorphin experience. 

TANA Bakes aims for excellence in crafting quality cakes and desserts to accompany you along a gratifying journey of taste. Every purchase is a new spark for our little family here to make a life worth living. 

Big Bold Taste

Quality Ingredients

Proudfully Presentable

Dedicated Support